Wednesday, 14 November 2018


      TRACK YOUR ASSETS OR INVENTORY NOW

          EASY . AFFORDABLE . INTUITIVE . COMPLETE 

                                                                   REDBEAM

SUBMIT AN INSTALLATION ISSUE OR OTHER RELATED REDBEAM SUPPORT ISSUE

   
     
llllllllllllllllllllllllll 3265 item cannot be found corresponding to requested name or ordinal
Database does not exist or cannot connect to database
 
     
Step 1:  Close the RedBeam application. You will need access to the registry node HKEY_LOCAL_MACHINE\SOFTWARE\ (RBAT, RCO, or RIT).  
Step 2: If you are not administrative you user please locate an IT person or be given an administrative user account.  
Step 3: Go to Start > Run and in the Open box, type regedit (Windows XP, 2003 users) or regedt32 (Windows NT, 2000 users), and then click " OK ".  
Step 4: Find and select the appropriate node, HKEY_LOCAL_MACHINE\SOFTWARE\ (RBAT, RCO, or RIT).  
 

Redbeam Asset tracking, Inventory control, Check in Check out Runtime Error 3265 Item cannot be foundFind and select the appropriate node, HKEY_LOCAL_MACHINE\SOFTWARE\ (RBAT, RCO, or RIT).

 
Step 5: Verify that the DBComputer data value has the server name or IP address for the location of the database. If the customer does not know, they will need to contact your IT department for the server name or IP address for the database, see Step 10.  
Step 6: If you have the server name or IP address for the location of the database, right click "DBComputer " and select modify  

Redbeam Error 3265 . If you have the server name or IP address for the location of the database, right click "DBComputer " and select modify

 
Step 7: Once the Edit String box is opened, replace the existing server name or IP address with the correct one and click "OK", see Step 9  
Step 8: If the server name or IP address is listed for the location of the database, ask customer if they are connected to their network. If you are not connected, you will need to contact your IT department.  
Step 9: Restart the application. If working, ask if there is anything else you can assist with. If not working, see Step 10  
Step 10: Please contact your RedBeam Reseller or DCI Scanning (+27 11 867 1449) for more assistance   
NOTES:
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This error states that the application cannot connect to the database server in a networked environment. The physical connection to the database has been broken and/or stopped. If customer is using full SQL Server, customer will need to recheck database connection and/or settings.  
   
     
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